01 Summary
- We do not sell your data and do not use it for advertising.
- Your WhatsApp password is never shared with us.
- Messages that Business AI reads are stored on your device.
- When you use a cloud AI model, only the parts needed to answer your request are sent to our AI service, and they are not stored after the session ends.
- You can turn AI Features off, or keep AI processing on your device with "Only Local AI" (on supported devices).
02 WhatsApp Accounts
You connect up to four WhatsApp accounts through WhatsApp Web inside the App by scanning a QR code. Session data is stored on your device. We do not receive your WhatsApp password or account credentials. WhatsApp's own privacy policy applies to your use of WhatsApp.
03 Messages Read by Business AI
- What is read: When AI Features are on, the App reads the messages shown in your connected WhatsApp Web sessions. This includes message text, sender and chat names, time stamps, and references to media. The App also notes which of your WhatsApp accounts each message came from.
- Where it is stored: This information is stored on your device to build a searchable archive, so Business AI can answer questions about your conversations. Your Business AI chat history is also stored on your device.
- How to stop it: You can turn AI Features off at any time in Settings > AI Settings. Message reading then stops.
- How to delete it: Stored data is deleted when you use Account Reset or delete the App.
04 How AI Requests Are Processed
- On-device processing: On supported devices (Apple Intelligence), requests can be processed entirely on your device. With "Only Local AI" turned on, nothing is sent to an external AI server.
- Cloud processing: When a cloud model is used, we send your request to our AI service. The request includes your question, the relevant excerpts of your messages, recent turns of your Business AI conversation, and any photos or files you attach. Our AI service uses third-party AI model providers to generate the answer.
- Retention: Request content is processed in real time to produce the answer and is deleted when the session ends. It is not stored on our servers.
- Message Generator and Response Generator: The text you enter in these tools is sent to a third-party AI provider to generate drafts. It is processed in real time and is not stored by us.
05 Tools That Use External Services
When you ask Business AI for certain information, only the query needed for that request is sent to the relevant service:
- Web search: search providers such as DuckDuckGo, or the search used by our AI service.
- Weather: Open-Meteo, with your approximate location or the city you name.
- Translation: MyMemory.
06 Device Permissions
The App asks for permissions only when a feature needs them. You can change them at any time in your device settings.
- Location: to answer location-based questions such as local weather, and to share your location in chats.
- Contacts, Calendars, Reminders: read or added only when you ask Business AI to do so.
- Camera, Microphone, Photos, Files: to record, attach and share media in chats and with Business AI.
07 Purchases, Usage and Technical Data
- Payments: Payments are processed by Apple. We do not receive your payment card details.
- Subscription status: We use Adapty to manage subscription status. Adapty receives purchase information and device identifiers.
- AI service records: To provide AI plans and enforce usage limits, our AI service keeps a random anonymous identifier created by the App, your plan and purchase verification data from Apple, usage counters (requests, tokens, credits), and technical data such as IP address for security and abuse prevention. These records do not include the content of your messages.
08 Analytics and Crash Reports
We use Google Firebase Analytics, Firebase Crashlytics and Firebase Remote Config to understand how the App is used, fix crashes and configure features. These services receive device information, app usage events and crash logs. They do not receive the content of your WhatsApp messages.
09 Third-Party Services
The App relies on WhatsApp (WhatsApp Web), Apple (App Store, Apple Intelligence), Adapty, Google Firebase, our AI service and its AI model providers, DuckDuckGo, Open-Meteo and MyMemory. Each service processes data under its own privacy policy.
10 Data Retention and Deletion
- On your device: Data stored on your device stays there until you delete it through Account Reset, turn off AI Features, or delete the App.
- On our servers: AI request content is deleted when the session ends. Usage and subscription records are kept only as long as needed to provide the service and meet legal obligations.
- Deletion requests: You can request deletion of server-side records by contacting us.
11 Security
We use reasonable technical measures to protect your information, including encrypted connections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12 Children
The App is intended for people who are old enough to use WhatsApp in their country. We do not knowingly collect personal information from children under the age required by applicable law (for example, 13 in the United States). If you believe a child has provided us with personal information, please contact us and we will delete it.
13 Your Rights
Depending on where you live (for example under KVKK in Türkiye or GDPR in the EU), you may have the right to access, correct or delete your personal data, and to object to or restrict its processing. To exercise these rights, contact us at the address below.
14 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes in the App. Your continued use of the App means you accept the updated policy.
15 Contact
The App is provided by METAVISION MOBILE UYGULAMA ANONIM SIRKETI. For questions about this Privacy Policy or your data, contact support@mymetavision.com.